General Terms & Conditions & Privacy Policy (AFL & AFLW) - 2023

COLLINGWOOD FOOTBALL CLUB MEMBERSHIP

2023 Collingwood Football Club (Club or Collingwood) [these two terms are used interchangeably] memberships are subject to the following terms and conditions which includes the Club's Privacy Policy.

Upfront and monthly payment plan memberships are subject to automatic roll over each year unless members opt out by the notified deadline. See clause 11 for further details and terms. The Club may from time to time where reasonably necessary (and subject to applicable State and Territory Laws and the Australian Consumer Law) vary the terms and conditions of Club Membership. The Club will communicate any change to its membership terms and conditions via the Club membership website. Any changes will be effective at the time of posting. Except for any rights that members may have under applicable State or Territory Laws and the Australian Consumer Law, members will have no claim against the Club by reason of any change made to its membership terms and conditions.

 

1. Purchase of a membership

• If you are successful in your membership application, the Club will issue you a payment confirmation electronically within 5 business days. Every attempt will be made to issue your membership card and fulfilment package within 15 business days of purchase from January 2023 onwards. Members who join during the season (at least 24 hours before a game) will receive the means to access games prior to the next game covered by their membership via their Mobile Membership.
• The Club reserves its right not to accept any membership application form in its absolute discretion.
• All membership categories are subject to availability.
  
  

2. Term of Membership

• Subject to the following terms and conditions, your Club membership will entitle you to the benefits of Club membership from receipt of your membership payment to 31 October 2023.
  
  

3. Membership Information and Entitlements

3.1 Memberships

• The Club offers a number of memberships. The following lists any specific conditions which relate to memberships.

3.1.1 Family

• Family memberships are available for two adults and up to two juniors (under the age of 15 as of 1 January 2023).

3.1.2 Junior

• To be eligible for a Junior membership, the applicant must be under the age of 15 as at 1 January 2023. Children aged under four at 1 January 2023 are entitled to attend games without a Club membership, however they must not occupy a seat. Junior member accounts that do not have a date of birth will not have their membership pack sent until the date of birth is confirmed to the Club.

3.1.3 Student

• Student concession is available to people studying full-time in 2023. Your membership application/renewal form must be accompanied by a copy of your valid 2023 student card or a photocopy of a stamped, receipted 2023 enrolment form from your education institution.

3.1.4 Pensioner

• Pensioner concession is available to people holding a 2023 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Health Care or Health Benefit card will not be accepted. Your membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2023 football season.

3.1.5 Companion card holders

• Any Club member holding a Government issued Companion Card is entitled to one complimentary access membership for their carer.
• Once you have purchased your membership, you are required to send through proof of your Companion Card and the Club will then issue you with a complimentary membership in the same membership category as the one you have purchased to allow your carer access to the games when caring for you.

3.1.6 Cheer Squad

All Cheer Squad members are required to submit a Working with Children Check and signed copy of the 2023 Official Collingwood Cheer Squad Code of Conduct when applying for a Cheer Squad membership. Details will be communicated to existing members via email.

3.2 Membership Entitlements

3.2.1 Club Members

2023 Club Members will receive:

• Souvenir membership card
• Lanyard
• Bumper sticker
• 2023 Member Scarf
• Years of Service Pin & patch
• Access to a Member Cap (if membership is joined or renewed as part of the Automatic Roll Over Membership at any stage during the 2023 season, see section 11.3)
• Exclusive member communications
• Member pricing on Club merchandise
• Souvenir membership card
• Lanyard
• Bumper sticker
• Years of Service patch (and pin for milestone years of 10, 20, 30, 40, 50, 60, 70, 80, or 90)
• Exclusive member communications
• Member pricing on Club merchandise

3.2.2 Other entitlements

The following lists any additional entitlements for members according to their membership:

Club 5:

• Social Club medallion
• Club 5 lanyard
• Club 5 Scarf
• Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their medallion to gain access
• Access to purchase Social Club guest passes at the MCG
• Access to Legends Lounge at home & away games at the MCG (members must present their medallion to gain access)
• Signed guernsey in first year of Club 5 membership
• Invitation to a match day function (the Club will determine dates that the member can choose from, subject to availability)
• Invitation to end of season Member Forum
• Junior members also receive Magpie Stars entitlements

Legends:

• Social Club medallion
• Legends lanyard
• Legends Scarf
• Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
• Access to purchase Social Club guest passes at the MCG
• Access to Legends Lounge at home & away games at the MCG (members must present their membership card to gain access)
• Invitation to end of season Member Forum
• Junior members also receive Magpie Stars entitlements

Home and Away game Members will receive:

• Reserved Seat, Reserved Bay or General Admission access (depending on your membership) to all home and away games that Collingwood participates in at the MCG and Marvel Stadium in the 2023 AFL Premiership Season.

Home game Members will receive:

• Reserved Seat, Reserved Bay or General Admission access (depending on your membership) to all home games that Collingwood participates in at the MCG and Marvel Stadium in the 2023 AFL Premiership Season.

Flexi-4 Members will receive:

• Four general admission (Flexi) tickets to be used at any Collingwood home games at the MCG and Marvel Stadium in the 2023 AFL Premiership Season.

Flexi 10 Members will receive:

• Ten General Admission tickets to be used at any of Collingwood’s home games at the MCG during the 2023 AFL Premiership Season.

3-game ANZAC Day Members will receive:

• General admission access to two Collingwood home games at the MCG and Marvel Stadium and reserved seat access to ANZAC Day at the MCG in the 2023 AFL Premiership Season.

Global Insider Members will receive:

• A voucher code to claim a $0 Watch AFL subscription, which can be used outside Australia and New Zealand. 

3.4 Interstate Ticketing

• Members eligible for interstate ticketing include members with an interstate membership in SA, QLD, NSW, ACT, or WA.
• This membership and related access for game/s held interstate for season 2023 and beyond is not guaranteed and subject to AFL fixturing.
• All correspondence regarding interstate ticketing will be sent via email.
• If two games are scheduled in the same state one season, the member will be offered one complimentary ticket.
• Guest tickets (tickets from non-Interstate members) are subject to availability. The Club does not guarantee access to guest tickets for interstate games.  

3.5 Finals Tickets Entitlements

• Each member's access to the Toyota AFL 2023 Finals Series games will be determined in accordance with their respective membership category and corresponding entitlements.
• The Club will communicate information, and any further terms, relating to members' access to Toyota AFL 2023 Finals Series games closer to the Finals Series, should the Club be participating in the Toyota AFL 2023 Finals Series.

 

Magpie Stars add-on (aged 5-14 years):

• Stickers (personalised)
• Lunchbox cooler
• Bag tag
• Junior footy
• Invitation to a 2023 player-run clinic held at the Holden Centre (Olympic Park Oval) (subject to COVID-19 restrictions)

Social Club add-on:

• 2023 Social Club medallion
• Social Club access - Dean Jones Bar (Ponsford Stand – home & away games) and Lindsay Hassett Room (Great Southern Stand – home games only) at the MCG and the Victory Room at Marvel Stadium (home games only); members must present their membership card to gain access
• Access to purchase Social Club guest passes at the MCG
• Interstate members with social club have access to enter a ballot (priority 2) to purchase a 2023 Grand Final ticket if Collingwood is a competing team (when purchased as an add-on – packages that include social club already have this entitlement or higher)

Season 7 AFLW membership:

• AFLW Lanyard
• Core pack
• Drink bottle
• 10% discount at the Collingwood Superstore
• Exclusive offers
  
  

MCC Magpie Insider:

• MCC/CFC co-branded member scarf
  
  

Mini Magpie (aged 1-4 years):

• Toddler plush foot
• Glow-in-the-dark stickers
• 2023 poster (personalised)
• Core pack

Baby Magpie (aged 0-1 years):

• Muslin wrap
• Baby socks
• Certificate (personalised).

3.2.3 Member Cap

• A Member Cap was available to all adult, concession, and junior members who join or renew as part of the automatic Roll Over Membership ("eligible members") (see 11.3 for more details).
• Eligible members must join or renew as part of the automatic roll over. Members can join the automatic roll over at any time during the 2023 season.
• Member Caps are subject to availability and once sold out, will no longer be available.
• Members are only entitled to one Member cap, despite having multiple membership types.
• Due to depleted stock, members who sign up or renew after March 3 2023 will not receive a member cap, even if they sign up as part of the auto-renewal. 

3.2.4 Years of Service Pin & Patch

• All members will receive a 2023 Years of Service Patch.
• Members will receive a milestone Years of Service pin for years 10, 20, 30, 40, 50, 60, 70, 80, or 90
• Members can query their years of membership by contacting the Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Mon-Thurs, 10am-4pm AEST), however the final decision is at the discretion of the Membership Manager.
• If a member disputes their consecutive years of membership, a statutory declaration must be signed and provided to the Club if the disputed years is greater than five years from what the Club has on record.
• If a member disputes their years of consecutive membership to be in excess of 50 years, the member is required to attend a meeting with the Membership Manager.

3.3 Game Entitlements

COVID-19 Match Day

• Due to COVID-19 restrictions on crowd limits at venues, our Terms and Conditions on Member Ticketing may be altered for each match. Members will be advised by email prior to each match in relation to these Terms and Conditions which will be specific to each match.
• Due to COVID-19 and limited ticketing available for interstate games, interstate members may not be guaranteed access to a ticket for a match played in their state for 2023, or unless advised otherwise.
• Members attending matches must adhere to venue COVID-19 rules and regulations.
• We would like to advise that resale or transfer of these tickets is strictly prohibited, and Facebook groups and resale sites will be closely monitored during this time. Any tickets found to be advertised for resale will be cancelled by Collingwood Football Club and will breach the terms and conditions of your membership.

Health and Safety Conditions

• You acknowledge that, even with rigorous capacity and control measures in place at AFL matches, there remains an unquantifiable risk of transmission of viral illness including COVID-19 at an AFL match at this time and you have considered that risk and your own personal circumstances, including any health conditions or vulnerability that you may have or that of persons whom you will be in close contact with following your attendance at an AFL match. You acknowledge that, for a small number of people, COVID-19 has very serious health consequences. By attending an AFL match you (and any persons who attend the match with you) acknowledge and accept these obvious risks.

Entry Conditions

Due to COVID-19 additional venue restrictions will apply:

• Please keep 1.5m between yourself and others. Do not approach players or officials for autographs or photos.
• Wash hands and sanitise regularly.
• Stay home if you're feeling unwell.
• Cough or sneeze into your elbow.
• Food and beverage purchases will be sold by cashless payment methods only and MUST be consumed in your seat.
• Do not bring bags larger than an A4 piece of paper.
• No cloaking facilities available. Don't bring bulky items.
• Only sit in the allocated seat shown on your mobile ticket.
• Movement once in the stadium should be minimised.
• Follow directions of Venue, Club and AFL staff.

General admission:

• General Admission access to games is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand games. Members will be required to pay additional fees and charges when reserving a seat.
• Access may be gained to unreserved seating on a first-come, first served basis subject to availability and members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

The following Members have priority access to purchase a ticket to Weeks 1-3 of the 2023 AFL Finals Series (if Collingwood is a competing team):

• Club 5
• Legends
• Season Ticket – Reserved Seat
• Season Ticket – Reserved Bay
• Cheer Squad
• Season Ticket – General Admission
• Season Ticket - General Admission PLUS
• Flexi 10
• Flexi 4
• Interstate Flexi
• 3-game ANZAC Day
• MCC Marvel Stadium Reserved Seat Upgrade

Additional promotional memberships may be included as well. 

The following Members have access to register to purchase a guaranteed 2023 AFL Grand Final ticket (if Collingwood is a competing team):

• Club 5
• Legends
• 50+ Total year members

The following Members have the opportunity to enter a ballot to purchase a 2023 AFL Grand Final ticket (if Collingwood is a competing team):

• 25+ Total year members
• Season Ticket – Reserved Seat
• Season Ticket – Reserved Bay (a.k.a. Freedom)
• Season Ticket – General Admission
• Season Ticket - General Admission PLUS
• Interstate Flexi
• Flexi 10
• Flexi 4 (with Social Club access only)
• Magpie Stars (with Social Club access only)
• Anzac Day (with Social Club access only)

Additional promotional memberships may be included as well. 

4. MCC and AFL Member Upgrades

4.1 AFL Members

• AFL Members may nominate a club of support and by doing so consent to the AFL providing their personal details to that club, so they may contact you, for example in relation to membership pack fulfilment and finals access. AFL Members who have nominated the Club as their club of support may purchase a Club reserved seat membership upgrade.

4.2 MCC Members

• MCC members may purchase a club upgrade via the Collingwood Football Club or Melbourne Cricket Club.

5. Membership Cards & Tickets

• Membership cards remain the property of the Club. If a Club membership card is lost or stolen, please contact the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thurs, 10am – 4pm) and the Club will then issue a replacement Membership card subject to receipt of the replacement card fee (as advised by the Club).

5.1 Membership Cards

• Delivery – Your Club membership card is personalised. Membership cards will be mailed out as soon as practicable after your application and applicable payment has been processed.
• Lost Cards – If you lose your membership card you will be required to present a signed original statutory declaration to the Club. A membership card replacement fee of $15 will be charged. Replacement membership cards will be mailed out to you and cannot be issued on game day.
• Forgotten Cards – the Club can provide you with a replacement ticket on the day for a cost of $10. If you have lost your membership card you will be required to pay the $15 replacement fee.
• Stolen cards – If your membership card is stolen, the card will be replaced at no cost upon provision of a police report or statutory declaration detailing the theft.

5.2 Print your own tickets (also known as the TicketFast system)

• This service is only available for members with a reserved seat at the MCG or Marvel Stadium.
• Members will be notified if/when this option is available.

5.3 Seat forwarding

• Members will be notified if/when this option is available.
  
  

6. Transfer of Membership Card Entitlements

Members may transfer their membership entitlements (or tickets) to a family member or friend provided that the family member or friend is at the equivalent level of entry and meets any eligibility requirements specified in these terms and conditions. If a Concession or Junior member transfers a membership entitlement or ticket to an adult, the adult will be refused entry and will have the membership card or ticket confiscated at the gates. The ticket will not be returned to the member and a replacement fee (to be advised by the Club) will apply for the issue of a new membership card.

7. Reserved Seating
   

7.1 Reserved Seat Changes

7.1.1 Renewing members

• Seating areas at the MCG and Marvel Stadium are subject to change and are made upon consultation with the venue.
• 2022 members who wish to retain their current reserved seat in 2023 must ensure that their membership payment has been completed no later the advertised 'reserved seat cut-off' date, which will be communicated by the Club via email. This can be done online, via telephone, or in person at the AIA Centre.

7.1.2 Change/Upgrade Application

• If you are a renewing member and wish to change your seat/upgrade your membership, you may do so once all unsold seats have been released for sale. This will be in early 2023. You must be a financial member to request a reserved seat change.

7.1.3 Seating preferences

• The Club is unable to, and does not, guarantee that your seating preference will be able to be accommodated.

7.1.4 New members

• If you are adding a new member you will be contacted to confirm which seating is available.

7.1.5 Group Seat Requests

• If you wish to be seated with specific members or if you are introducing new members who you would like to sit with, all forms must be submitted together by email, post or delivered personally to the Club. You should nominate a Group Leader for your seating request that should be used by all people wishing to sit together.

7.1.6 Request processing

• All change/upgrade and new seat requests are to be submitted via email and are subject to availability. The Club is unable to, and does not, guarantee any seats will be available. You will be notified of the outcome of your application as soon as possible.
• New seat requests are processed in order of date received. If your preference is unavailable, you will be seated in the best available seat at the time of processing.

7.2 Reserved Seat Return Program 

• Our 'Seat Return' program allows members who hold a reserved seat for MCG home games to return their seat for re-sale via Ticketek if they're unable to attend the match.
• If a member returns their reserved seat and it is successfully re-sold to another patron via Ticketek, said member will be awarded a credit towards your 2024 membership renewal.
• There is no guarantee that a seat returned for resale will be sold.
• If a credit is awarded to a member, it can only be used as a credit on the following season’s membership. This credit is non-transferable.
• If a member's seat is successfully re-sold via Ticketek, said member will be notified via email confirming the re-sale.
• Seat returns for a given game must be made prior to 4:00pm Melbourne time on the Thursday before said game to be eligible for the re-sale credit.   
• Return credits are non-refundable and cannot be redeemed for cash.
• If your 2023 membership is complimentary or discounted, you are ineligible for a credit award.
• If your 2023 membership is behind in monthly instalments, you are ineligible for a credit award.

Please see below for a full classification of credit available for each home game in 2023. 

Medium Classification
	Level 1 Wing	Level 1 Goal	Level 2 Wing	Level 2 Goal	Level 2A Wing	Level 2A Goal	Level 4 Front	Level 4
Adult	$10	$10	$15	$15	$12	$10	$8	$8
Concession	$8	$8	$10	$10	$10	$8	$6	$6
Junior	$0	$0	$6	$6	$8	$5	$0	$0
High Classification
Adult	$15	$15	$20	$20	$15	$15	$10	$10
Concession	$10	$10	$15	$15	$10	$10	$8	$8
Junior	$5	$5	$10	$10	$5	$5	$5	$5

 

Game	Classification
Rd 3 vs Richmond	High
Rd 6 vs Essendon	High
Rd 8 vs Sydney	Medium
Rd 9 vs GWS	Medium
Rd 15 vs Adelaide	Medium
Rd 18 vs Fremantle	Medium
Rd 20 vs Carlton	High
Rd 22 vs Geelong	High

 

7.3. Seat Transfers

• Membership transfers at the MCG or Marvel Stadium are only permitted if the member on the receiving end of the transfer accepts and purchases all seats made available by the vacating member.
• If you wish to transfer your seat, please see the bottom of this article for a download link to the form.
• Documentation must be posted to PO Box 165, Abbotsford VIC 3067 (addressed to the Membership Department), or emailed to the Club at membership@collingwoodfc.com.au.
• Transfer requests will be processed within 7-10 working days of receipt by the Club.
• Please note that membership history, as recorded in years of service, does not transfer with the seat(s).

8. No On-Selling

• Club membership cards and Legends Bay tickets may not, without the prior written consent of the Club, be on sold (including via online auction or re-sale sites) or used for advertising, promotion, fundraising or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is on sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member's Club membership without a refund).

9. Bring a friend for FREE offer

• The Club will confirm whether the Bring a Friend for Free offer will run for the 2023 Season as soon as possible. Terms of the offer are:
• The free ticket will be a general admission ticket. General admission entry is subject to capacity.
• The ticket cannot be upgraded to a reserved seat or access any of the Club reserved seating areas.
• Members will receive one redemption ticket with their membership pack. Lost/misplaced tickets cannot be replaced.
• Members can only use their free ticket for one of the nominated games.

10. Telephone and Internet Renewals

• Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership (as amended by the Club from time to time).

11. Membership Fee Payment

• Membership is dependent on the payment of membership fees. Payment of your Club membership fees may be made under this clause.
• Members with outstanding debt from previous years will be able to renew their membership for 2023, however any outstanding money owing will be deducted with the first instalment. Until all outstanding money owing is paid, you will not receive your membership pack.
• Each month, all outstanding payments will be attempted to be deducted from your nominated credit card or debit card.
• It is your responsibility to ensure:
• The account details you have provided are correct, including notification should the expiry date change.
• You have sufficient clear funds available in the nominated account on the scheduled payment date.
• If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change.
• The Club may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. You will be notified if we suspend or cancel your membership and your barcode will be blocked for games until the membership payments are brought up to date. Please note that at least 24 hours will be needed to reinstate your membership once payment is received. Members affected will have their seat returned for resale at each game and if their payments are brought up to account on game day, will be issued with a different seat for that game.
• If your membership is suspended or cancelled, all membership benefits including access to Collingwood games, Collingwood functions, Social Club, Legends Lounge Access and access to purchase Finals tickets through the members presale will be suspended.
• We refer any outstanding balances throughout the season to our collections agency for recovery. This may involve additional costs that you could be responsible for.
• We accept VISA, MasterCard or American Express. Other forms of credit or debit cards will not be accepted.
• American Express payments incur a 2.75% surcharge.
• If you believe that a payment has been initiated incorrectly, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday to Thursday, 10am – 4pm).

11.1 Full Payment

• Your membership fee can be paid in full via any one of the following methods: VISA, MasterCard, American Express, Cheque, Cash or EFTPOS.

11.2 Monthly Payment Plan

• Your membership fee can be paid in monthly instalments under the Monthly Payment Plan.
• By joining the Monthly Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
• The Monthly Payment Plan payments will be deducted in instalments on the 18th of each month, beginning from 18 October each year via a nominated VISA, MasterCard, or American Express, with further payments on the 18th of each following month, or the closest business day if the 18th falls on a weekend. If any payment fails to transfer between institutions on the 18th, further attempts will be made to clear the funds until successfully processed.
• On the 18th of each month all outstanding/overdue payments will be attempted to be deducted.
• For members who apply for the Monthly Payment Plan after the first scheduled payment (18 October 2021) their monthly scheduled payments will reflect their total payments due divided equally over the remaining payment months (the final payment month is July 2023).
• By joining the Monthly Payment Plan you will automatically be included into an auto renewal agreement (see following clauses), facilitating automatic roll over of your membership from year to year (Roll Over Membership) until you opt out of the Monthly Payment Plan in accordance with these terms and conditions in force from time to time.
• To opt out after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thursday, 10am – 4pm). However you must complete all membership payments in full.

11.3 Roll Over Membership

• The Roll Over Membership allows you to automatically roll over your membership from year to year.
• If you pay your membership fees by credit or debit card, unless you elect to opt out of Roll Over in accordance with directions issued by the Club from time to time, you authorise the Club to automatically renew your membership each season into the same seat (if applicable) and package (or a reasonably comparable package) and to deduct the applicable membership fees from the credit or debit card used to purchase your previous membership.
• Your membership for the following season will not be confirmed until payment has been processed.
• For monthly payments, the Monthly Payment Plan will proceed as outlined at clause 11.2.
• The Upfront Yearly Payment Plan payment will be deducted in one instalment on 18 October each year via a nominated VISA, MasterCard or American Express cards.
• By joining the Upfront Payment Plan, you authorise the Club to debit from your nominated credit card or debit card in amounts as advised.
• The 2023 instalment will be withdrawn on 18 October 2021. If payment fails to transfer between institutions on 18 October 2021, further attempts will be made to clear the funds until successfully processed.
• Members applying for the Upfront Payment Plan after the scheduled payment (18 October 2021) will have their payment deducted upon applying.
  
  
• You acknowledge that membership fees may increase from season to season. The Club will provide you with 30 days notice in writing of changes in the new amount of your next season’s membership, and for Monthly Payment Plans - the amount of the monthly deductions, prior to the first payment being deducted.
  
  
• You will have 30 days from the date of the Club’s notice to advise the Club of any changes or upgrades you wish to make to your membership package, or to notify the Club in writing if you do not wish to roll over your membership into the next season. Strict timeframes apply. If you do not notify the Club that you do not wish to roll over your membership during this period, you will be taken to have agreed to your membership being rolled over on the terms and conditions specified.
• To opt out prior to the first payment being deducted, a request must be received by the Club by 5pm (AEDT) on Thursday 13 October, 2022. This can be done by completing, signing and returning the authorisation notice issued by the Club or online by visiting membership.collingwoodfc.com.au/renew and logging into the member’s MyMagpies account.
• If the Club has not received an authorisation notice or online instruction specifying that you wish to opt out of the Monthly Payment Plan or Yearly Payment, then you are deemed to have agreed to purchase a membership for the next season. Your rolled over membership cannot be cancelled under clause 13 unless you provide sufficient evidence to the Club's satisfaction by 31 December 2022 that you did not receive notice of the opt out option and membership fees for the next season, in which case, the Club will cancel your membership and refund any amounts deducted.
• To opt out before or after the first payment has been deducted, contact our Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Friday, 10am – 4pm) or email us at membership@collingwoodfc.com.au.

12. Refund Policy

• Subject to the Australian Consumer Law, once a membership has been purchased, memberships are non-refundable.
• Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement on 31 October, 2023.

13. Cancellation Policy

• Club memberships are valid from the date of joining until 31 October, 2023.
• By becoming a member of the Club, you agree to this period of membership.
• In exceptional circumstances, if a member wishes to cancel their membership, the Club will advise the member to submit a written request to Membership Services via email to membership@collingwoodfc.com.au or post to PO Box 165, Abbotsford VIC 3067 for consideration at its discretion.
• If the fulfilment items have been sent prior to the request for cancellation, the membership product will not be cancelled or refunded, subject to the Australian Consumer Law.
• The Club reserves the right to cancel or suspend a Club membership without refund of any member that breaches any of the terms and conditions of membership (including where that member attempts to transfer or sell their Club membership and/or associated benefits). Any membership cancelled by the Club will result in consecutive years of membership being ceased.
• The Club reserves its right to cancel a member's Club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club membership and/or associated benefits).

14. Membership promotions

• The Club has the ability to introduce new promotions and offers to members. Any member who has purchased membership prior to these offers will not be able to request a refund for membership or have the promotion apply to their membership.

15. Other promotions

• The Club may launch or participate in other marketing campaigns or promotions for members.
• These campaigns or promotions will be subject to individual terms and conditions.

16. Club Member Conduct

• It is a condition of membership that you comply with the Collingwood Member Code of Conduct at all times while attending any Collingwood event, function or game. The Member Code of Conduct can be accessed here.
• Any failure to comply with the Member Code of Conduct may result in the immediate suspension or cancellation of your membership at Collingwood’s discretion.
• You will not be entitled to any refund if your membership is suspended or cancelled in these circumstances.

17. General Venue Rules

• Club members must adhere to all rules, policy and restrictions imposed by the venues attended by the Club member including providing their bags for inspection and allowing physical security checks. All venues are smoke-free. Patrons are not permitted to bring alcohol into any venue and must adhere to strict restrictions placed on alcohol consumption in designated areas at all venues. Umbrellas are not permitted to be opened anywhere within viewing areas at any time on game day.

18. Voting Rights

• All members over 18 years of age who hold a Club 5, Legends or Social Club Upgrade attached to a Season ticket membership are eligible to vote at the Club's Annual General Meeting.

19. Collingwood Foundation Donations

• Any donation of $2.00 and above to the Collingwood Foundation is fully tax deductible in Australia.
• Receipts of donations are generated at month-end starting 31 October, 2022, and will be emailed to you if you have made a donation to the Collingwood Foundation.

20. Members' Privacy

The Club respects your privacy. All personal information we collect about you and individuals whose information you provide to the Club, such as family members, will be used and disclosed by the Club for the purpose of processing member applications and administering Club memberships as well as on behalf of selected third parties in accordance with our Privacy Policy which you agree will apply when you sign up as a Club member.

Our Privacy Policy which is available at www.collingwoodfc.com.au/privacy or at the front desk of the Holden Centre or by calling 1300 MAGPIE (1300 62 47 43) during business hours (Monday – Thursday, 10am – 4pm).

The Club may also use personal information we collect from you, for promotional and direct marketing purposes and other uses and disclosures as specified in our Privacy Policy.

You confirm you are authorised to provide the information you give us about others.

Your personal information is kept securely and treated confidentially.

Although you may choose not to provide us with your information or to only provide us with certain information, please be aware that this choice will affect the type and quality of service we provide to you, the processing of your membership and it may also result in delays.

Our Privacy Policy explains how to request access to or correction of the personal information the Club holds about you, how to opt out of receiving direct marketing, how to make a privacy complaint and how the Club handles complaints.

21. GST and Levies

Except where expressly noted, all prices include GST and any applicable venue levy.

22. General disclaimers

These terms and conditions are governed by the laws of Victoria and you unconditionally submit to the non-exclusive jurisdiction of the Courts having jurisdiction there.

To the fullest extent permitted by law (including without limitation the Australian Consumer Law) the Club shall in no circumstance be liable to you for any direct or consequential losses or any loss (whether direct or indirect) arising out of your purchase of or participation in Club membership, including without limitation from the loss or suspension of your membership card or your ability to attend all or any Collingwood games or enter a venue where a Collingwood game is occurring, except to the extent the loss is caused by the Club's breach of these terms and conditions, its negligence or willful default.

23. Further Information

If you require further information in relation to these terms and conditions, please visit membership.collingwoodfc.com.au or call the Club's Membership Services Centre on 1300 MAGPIE (1300 62 47 43) during business hours (Monday to Thursday, 10am – 4pm).

24. Impacts of COVID-19

Due to the impacts of COVID-19 there is still some uncertainty on what season 2023 may look like however our number one priority is to get you to the footy and to do so safely. This means there could be reduced crowd capacity at games, particularly at the MCG.

If you hold a reserved seat, your seat will still remain in your name and you’ll be able to access it as soon as it is safe to do so.

More information about game access for 2023 will be communicated closer to the season.

2023 access membership fees are based on a standard season with 22 home and away games. Should the length of the season be impacted, Collingwood will be in touch with access members to advise changes to their membership benefits. Click here to access our COVID-19 FAQs.