1. No Tickets Showing Up in App - Ticketmaster Account Issue
This issue is caused by being logged into your Ticketmaster account rather than your MyMagpies account.
If you see the blue Ticketmaster logo next to your name, then you are in your Ticketmaster account (shown below).
To resolve this error, open the dropdown menu and select 'sign in to Collingwood'.
You'll then be prompted to sign into your MyMagpies account, where your tickets should be visible.
2. 'Something Went Wrong' Error
Are you seeing the error below?
As a first step, check out the error 1 and the relevant troubleshooting guide above.
If that solution does not resolve the issue, the immediate solution is to log into MyMagpies via a web browser (e.g. Safari, Google Chrome) to access your ticket.
This issue seems to be caused by a time-out error with MyMagpies. The issue generally resolves by itself after several refreshes.
You can also try closing the app, or logging out and in again.
3. Password Reset via the App
At times, the password reset link for MyMagpies does not work via the app.
Please head to MyMagpies on a web browser, reset your password outside of the app, then log back into the app once the password has been reset.
Please note: MyMagpies passwords can only contain letters and digits - not special characters (e.g. $, %, &, etc.)
Ticketmaster (the service provider for MyMagpies) is aware of this issue, but a solution has yet to be found.
Apologies for any inconvenience caused.
4. Sharing Tickets
Taking a screenshot of a Mobile Membership ticket is currently the best way to share the ticket with another member or fan.
Some Android users report seeing a warning message when taking a screen shot. You can disregard this warning message.
We are working to have Ticket Sharing enabled.
5. General Admission & Reserved Bay Seat Locations
Please note that General Admission (GA) and Reserved Bay (RB) tickets will show a section, row, and seat number.
This is purely a way for the ticketing system to distinguish between tickets - it does not map to an actual seat.
Members with GA access can sit anywhere they like within the allocated general admission areas.
Members with RB access can sit anywhere they like within the allocated reserved bay areas, which are specified on the ticket.
See below for an example of a GA Mobile Membership ticket. In this example, the section (GA21), row (GA8), and seat (16) can be disregarded - they do not map to an actual seat.
6. Used Flexi Tickets
Used Flexi tickets will still be listed in your Mobile Membership, but they are displayed as shown below: